Common Questions

Where is Hillcrest Medical Center located?
Hillcrest Medical Center campus is located on the southwest corner of 11th Street & Utica, Tulsa, Oklahoma. Click here to view a HMC campus map (pdf).
Where is Oklahoma Heart Institute located?
Oklahoma Heart Institute is located on the campus of Hillcrest Medical Center at 1120 South Utica Avenue. Click here to view a floor-by-floor map (pdf).
Where is the Admissions Office located?
The Admissions Office can be found by entering the main Hillcrest Hospital entrance, then turning right (south) at the Information Desk.
Where is the Emergency Department located?
The Hillcrest Emergency Department is located just west of Utica on 12th street. Benedict Park is directly across the street. Parking for the Emergency Department can be found on the street or anywhere on the Hillcrest campus. Click here to view a HMC campus map (pdf). * In the event of an emergency, always call 911.
If you need to contact a Hillcrest patient
If you need to contact a patient of Hillcrest, please dial 57, then the four digit room number. For example, if a patient is staying in room 1234, you would dial 918-579-1234 to reach his or her room directly. If you do not know the patient room number, please call 918-579-1000.
Key Phone Numbers and Departments at Hillcrest Medical Center
Click here to view a list of commonly requested phone numbers and departments at Hillcrest Medical Center.
What are the patient visitation hours for Hillcrest patients?
Hillcrest Children’s Medical Center8am to 9pm
Hillcrest Medical Center5am to 9pm
Peggy V. Helmerich Women’s Health Center10am to 9pm
Kaiser Rehabilitation Center8am to 9pm
Oklahoma Heart Institute
2H- CIUOpen Visitation
3H- CVICUOpen except 6:30am-8:00am and 6:30pm-8:00pm
(Only 2 visitors at a time, minimum 14 years of age)
4HOpen Visitation
5H5am-9pm
When is the Gift shop open?
The Gift Shop is located by the Information Desk of Hillcrest Medical Center and is open Monday through Friday, 9:00 a.m. to 6:00 p.m.; Saturday, 9:00 a.m. to 5:00 p.m.; and Sunday noon to 5:00 p.m.
Where is Utica Park Clinic - Central located?
Utica Park Clinic - Central is located east of Hillcrest Medical Center, at 1245 South Utica. Click here for a list of Utica Park Clinic locations.
The Billing Department
The Billing office is happy to answer any questions you may have about your invoice. Please contact this department at 918-579-7516 between 8am & 4pm, Monday - Friday.
How do I contact the Emergency Department?
Please call 918-579-6150 to speak with the Emergency Department.
Where can I park on the Hospital campus?

Visitor parking is in the 6-story garage located at the corner of 11th and Utica. Entrances to the parking garage are off of Utica and off of 11th Street. The parking facility serves: Hillcrest Medical Center, Helmerich Women's Center, Chapman Breast Center, Kaiser Rehabilitation Center, Specialty Hospital and Hillcrest Outpatient Services. Valet parking is also available at the front entrance of HMC, from 9 a.m. to 9 p.m. daily. Click here to view a HMC campus map (pdf).

OHI Parking

All parking is free and well marked. Valet parking is provided free of charge seven days a week at the main entrance of Oklahoma Heart Institute. Surface lot parking is available west of Oklahoma Heart Institute at Troost Avenue and 12th Street. Garage parking is also available. Entrances to the parking garage are located on Utica Avenue south of 11th Street and also on 11th Street, west of Utica Avenue.

How do I find a physician?
You may call our Physician Referral Line, HealthMatch, at 918-585-8000, or you may search our online Physician Directory.
I was born at Hillcrest Medical Center. How do I obtain a copy of my birth certificate?
For those born at Hillcrest Medical Center, birth records are kept at Oklahoma State Department of Health, Vital Records Service. Click here to discover the process for requesting a birth certificate.
Where can I purchase food on the hospital campus?

The Cafeteria is located on the 2nd floor and can be reached by using the south elevators of Hillcrest Medical Center. Staff and visitors can find hot entrees, a salad bar, sandwich board, grille, fruit, snacks and drinks. Hours are:

 Monday-FridaySaturday-Sunday, Holidays
Breakfast:6:30 a.m. to 9:30 a.m.7:00 a.m. to 9:30 a.m.
Lunch:10:30 a.m. to 2:30 p.m.10:30 a.m. to 2:30 p.m.
Dinner:4:00 p.m. to 7:00 p.m.4:00 p.m. to 7:00 p.m.

Vending machines are also available throughout the hospital.

How do I reach Security?

Security officers serve the Hillcrest campus 24 hours a day. If you’re aware of a potentially disruptive situation, immediately notify Security at 918-579-3300 or dial "0" for the hospital operator. Security officers are available to escort patients, families and visitors to their automobiles, call 918-579-3300 for assistance.

I would like to volunteer at the hospital, who should I contact?

Please visit the Volunteer page for more information about this program or contact the Volunteer Services Department at 918-579-7500.